Privacy Policy

1. Introduction

Welcome to ReplierAI ("us," "we," or "our"). We operate at https://replierai.com (our "Service").

This Privacy Policy explains how we collect, protect, and use information resulting from your use of our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data
  • Billing information (processed through Lemonsqueezy)

Platform Account Data

If you choose to connect your social media or platform accounts to our Service, we may collect:

  • Account username
  • Access tokens (for authorized actions)
  • Content of posts and comments you interact with
  • Areas or topics you monitor through our service

We use this data solely to provide our monitoring and response services. We do not share your credentials with third parties.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Analytics Cookies: We use analytics tools to understand how you use our service.

3. Use of Data

ReplierAI uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To monitor for mentions based on your configured keywords
  • To generate AI-powered responses to content
  • To process your payments through Lemonsqueezy

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Turkey and choose to provide information to us, please note that we transfer the data, including Personal Data, to Turkey and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ReplierAI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of ReplierAI
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

We share payment information with Lemonsqueezy, our payment processor, which handles billing for our Service. Lemonsqueezy's use of your information is governed by their privacy policy.

7. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Object to or restrict our processing of your data
  • Data portability

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at [email protected].

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your Personal Data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to be provided with a copy of your Personal Data in a structured, machine-readable format
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

9. Children's Privacy

ReplierAI is not intended for use by children under 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics - Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

Payments

We provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We use Lemonsqueezy as our payment processor. Your payment data is stored by Lemonsqueezy in accordance with their privacy policy. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors.

11. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and, if the changes are significant, we will provide a more prominent notice.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

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